Of all the fast food delivery...McDelivery is the WORST I have been experiencing so far. Why I say so....
1) The nearest outlet from my place (Bkt Jalil) is Endah Parade....Yes, quite near instead but it took one hour to deliver my order. If you know you are experiencing high trafics at the call centre with lots delivery orders to fulfil...I think you should inform the caller that the order might reach late so that they can expect when the order will arrive or cancel the order if needed to wait too long...
2) Order A deliver B.......not the 1st time though....but this time i decided to call back and make a complain. So, the person picked up my call said they will get my burger replaced.
3) About 10mins later received another call from the call centre. The lady informing me that the agent keyed in my order wrongly. I told her the person took my order repeated my order 2 times...i heard it clearly and correctly...so not my fault right?
She said the outlet will get my burger replaced....I don't need to pay for the RM3 delivery butI need to pay RM1 for the different of the burger price. I was like WTF and asked her the rationale on (i) Your agent made the mistake...keying in wrongly to the outlet that fulfil the delivery....did I charged correctly for what I ordered? (ii) The meal I ordered cost more than the meal they sent...you already sent wrongly and what do you mean I have to pay the difference of the meal??? Obviously, something very wrong in how the delivery business is managed and run....
My burger reached 2hrs later from the time of order....
4) The quality of the food delivered....no comments....boxes are crushed....fries became cold and soggy....
So, next time you have a thought of having McDonalds....don't be lazy...go and eat or pack from the outlet!
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